Sodexo Live! - Kappture

Background

Sodexo Live! deliver five-star experiences to the world’s most iconic venues by helping them to create exceptional moments and lasting memories through their event management and catering services.

1.5m +

transactions

33%

reduction on power consumption

Deliverable

1398

Total Devices

1070

Terminals

184

All-in-one Devices

33%

reduction on power consumption

PSP

FreedomPay

Objective

Sodexo Live! wanted to improve customer experience across their venues by upgrading to a hospitality technology solution which reduces queue times and enables cashless payment technology.

They selected Kappture to deliver a bespoke deployment service. This took place across a 24-week roll out period and included installation, tailored training programmes, sales and stock database configuration, and flexible Go Live support.

“We continue to assess how we can improve the customer experience across our venues, and the new technology installed by Kappture has certainly elevated the services we deliver. Feedback from both customers and our teams using the technology has been fantastic. Not only have we seen increases in revenue, but the technology has helped to reduce unnecessary labour in our cashless venues and enabled customers to be served more quickly. Kappture are a valued partner of Sodexo Live! and we look forward to continuing our partnership with them.”

Kathryn Morgan

Business Development Director, Sodexo Live!

Results

Since installation, over 1.5 million transactions have been processed through the Kappture system.

QR code ordering was implemented at selected venues during social distancing to help manage delivery and integrated card payments within a Sodexo Live! branded mobile application.

Furthermore, the introduction of new hardware onsite with customer facing screens has enabled customers to see their basket sales information, receive site specific messaging information and access QR code e-receipts, improving their user experience.

Where possible, existing hardware was re-used, providing the latest EPOS terminal technology with lower power consumption (⅓ of the power of a traditional windows terminal).

Kappture also recycled 85% of packaging used during installation and continue to carry out upgrades remotely, helping them to be environmentally friendly.

The intuitive web based back-office software allows managers and decision makers to increase efficiency, making price and promotion changes real time based on the customisable KPI dashboard.